Description

Scammer called in regard to Wyndam Club Rewards and RCI stating had noticed that we had not taken advantage of some of our time or bonus weeks. Scammer identified himself as Ryan Williams, a senior agent and offered to put our getaway weeks into a rental program that would not interfere with our points. Asked for $399/week for unlocking 4-6 wks for rental with the opportunity to earn $1800 per week to help pay for our maintenance fees. When questioned about the upfront payment, offered an alternate of $250 per week payment for 4 weeks ($1000 total) to earn the 1800 per week for a new client. Ryan gave call back numbers of 754-324-2577 or 888-444-0669 which was the number that a representative, Clara was calling from and sent a docu sign document to our email address to confirm the credit card payment. We received the email, but were unable to open the document to review before clicking on a confirmation. We skipped clicking the confirmation, but our Credit card was charged for the $1000.00 upfront fee. A promise was also made that for the extension to 6 weeks option, that the charges for the remaining 2 weeks would be deducted from the final checks that we should receive so it would be an effective discounted rate of less than the 250 per week. I just kept getting business hours and voice mail promising a call back when I called either of the numbers that Ryan had given me. When I called Wyndham and RCI, I was informed that neither did that type of arrangement with Diamond Rentals or other 3rd parties. Wyndham has a different rental program for unused time. Buyer Beware and go direct to Wyndham Leisure and Travel for any rental options for unused time.