Description

I believe I signed up for something called the 28 day no yelling challenge for a free trial; they charged me and continued to make charges on my credit card without verifying that I would accept the charges. I have never used the app, and have never even seen it. I cannot access it from their website. They have no phone number to call. When I emailed, they referred me to their "policy". They said they would not refund me the monthly fees, though they would cancel my subscription. I would like to refer you to our refund policy: To initiate a full refund request, customers must contact us via email at [email protected] within 30 days following the initial purchase. As part of the refund request, customers must explain their reasons for dissatisfaction and demonstrate adherence to the plan by completing 7 consecutive lessons. Proof of completion should be submitted in the form of screenshots or other acceptable documentation. Our Customer Service Team will review each request carefully, considering the provided reasons and evidence of plan adherence, within 1-3 business days. Should the request be approved, the timeframe for processing the full refund will be between 5-10 business days. Please note, full refunds are not applicable to recurring payment plans. Additionally, certain plans, such as the 28-day challenge, may be exempt from this policy due to the different nature and structure of the offer. As it has been more than 30 days since your initial purchase, you are no longer eligible for a full refund. Regards, ParentingLeader Support Team