Description

Received a phone call stating they were our copier company and needed to ship our next toner cartridge. Unfortunately a new employee answered the phone. Person from Nova Imaging Supplies convinced the employee that they had our contract and wanted to verify our copier information. Received a toner cartridge via Fed Ex. Couple days later received an invoice for $380.41 when the cartridge only costs $80 online and $50 from my current company. There was no discussion on the phone as to price of $380.41. When I received the invoice I called the company and a rude woman answered the phone and did not identify the company name. She started in saying my employee authorized the purchase and they verified it was received before sending an invoice. I told her I was the only person authorized to make purchases and I had not purchased it. I also asked her to take down a number which I read off. I told her that was her report number where I filed a complaint with the Federal Trade Commission. I promptly hung up the phone. Two days later I received an email stating they had zeroed out the invoice and I did not owe for the toner. I was then threatened that most calls are recorded to protect them and my company was forever on a do not ship list with them. The email was signed by someone name Mary, no last name, no credentials, and the email never had a company logo or anything on it, how unprofessional! When I googled the address for their company it is a UPS store in Oklahoma. I thought the toner scams from the '90's were over. I have educated my employee. Their website looks fake and their address being a UPS store is also suspicious.