Description

Knowing that JoAnn Fabrics and Craft stores were closing, I found this website and placed an order for craft supplies. The website contains "About" information that appears to have been lifted from the real JoAnn Stores, as well as fictitious US address and email contact information. The website also falsely claims that all orders are shipped using FedEx Express. My order was placed on Feb 17, 2025 in the amount of $99.42 and I received an email confirmation from the scammer listing each of the items in the order and confirming FedEx Express shipping. My payment was made through PayPal. On February 19, 2025, I received an email notification indicating that my order had been shipped. The merchant was listed as ????????????, not JoAnn Stores. The carrier information was blank in the email and a different email address was provided for customer service, [email protected]. The tracking link showed that a shipment had originated from China using China Post rather than FedEx Express. I waited a couple of weeks and then checked the provided tracking link. I was surprised to find that the link showed successful delivery of the package on March 3rd. I contacted the company on March 5th using both emails, explaining that I had not received anything. The email response that I received suggested that I check with family, friends and the local post office. Numerous emails have been exchanged since that time, with many from the scammer acknowledging that they believed that I did not receive a package. They began by offering a 30% refund. When I refused, subsequent offers of 50%, 60% and 80% refunds were offered. I have provided the company with proof of non-delivery. China Post does not make home deliveries in the United States, they transfer packages to the Postal Service. The USPS has no record of receiving the package. To date, I have received neither merchandise nor any refund. I'm out the entire amount.