Description

On December 15, 2024, my father ordered 2 bottles of Blissful Roots Brand CBD Gummies and was changed $129.99. On January 15, 2025, another $129.99 was changed to his Debit Card. I called the company to find out why he was changed and was told he was set up on a monthly subscription. When I asked them to cancel the subscription and credit the account, I was told that they cancelled the subscription, but it was too late to stop the next shipment of the CBD Gummies. They went on to say that once we received the shipment, we could return the product for a full refund, and it would take 7 business days to process the refund. On February 2nd, the shipment arrived and on February 3rd, I shipped it back. The tracking number on the return label showed the company's returns department received the product back on February 8th. I waited until the 19th and contacted the company email stating that the tracking number showed they had received the product and I included a copy of the tracking history showing it had arrived. I received an email back stating that the account would be credited in 3 to 5 business days. On business day 7, I called and was told "rest assured that the refund will be processed." We are now on March 20, 2025, I've made 6 phone calls and sent 5 emails to this company and my dad's debit card has still not been credited. Each time I've called, including today, I've asked to speak to a supervisor, and they have an excuse for not patching me through. To top it all off, their product is a scam. They use AI to create ads with famous people backing up their product, but you can't explain that to an 80-year-old man who will try anything to help his COPD.