Description

FOR ALL WHO READ THIS: "FAREHUTZ" is a "SCAM" travel website. Be careful, they have become one of the choices you can choose from when you use travel websites that compare flight prices like: Trivago or KAYAK. I wasn't aware of this, and I saw many travel websites. In my case, FAREHUTZ was one of the cheapest flights, so I chose them. After going over all the details of my flight going to and from my destination, I was satisfied with the price, I bought their cancellation protection plan and booked my flight with my Credit card. Everything looked fine; and as I was looking up hotels in the area, I got a call from FAREHUTZ, saying there was a problem with my return flight, that the airline doesn't have the seats. I voiced my disappointment as I already had an itinerary emailed to me. They told me they could change my return date and find more seats for my wife and me, but it would be an additional $500. After voicing more of my disappointment, I decided to just cancel the flight and get my full refund. The Farehutz travel clerk said a refund was not possible, and they will try to find another flight from another airport close by. I again told them I wanted to cancel the flight and get my full refund. I told them I purchased the "Cancellation Protection" which guarantees a full refund withing 24 hrs. of booking. Since this was 30 min from the time I booked, I was clearly within the 24 hours. My wife and I argued with the FAREHURTZ travel clerk and then the Supervisor. Although the argument lasted over 40 min, they did not budge, they would transfer me to another clerk who would say the same thing. While this was happening, "I WENT TO MY BANK APP ON MY SMART PHONE AND LOCKED MY CREDIT CARD". I had my credit card locked while still arguing with them. So in the end, I was never charged, and they did not get my money. I have alerted my bank about this and have cancelled that credit card. As you can see, I'm also writing this story on BBB to further make sure this travel website doesn't SCAM anyone else. REMEMBER "FANHURTZ IS A SCAM TRAVEL WEBSITE"; if you run into situation a like mine, "LOCK YOUR CREDIT CARD" as fast as you can, so you won't get charged. Notify your bank and any fraudulent entity you know. Tell everyone about this scam travel website!!!