Description

I called and emailed inquiring about a specific item on their website which claimed to be the Vern Shop, American Own and Operated. I was looking to purchase the item for someone in my business office and to follow the business requirements, I needed additional information. The customer service representative advised that they were a call center servicing multiple website and would reach out to the company and they would email. After not getting a response, I sent an email to the website customer service email and got a response. Except, I continuously could not get a clear answer on easy questions and they failed to address my purchase requirement questions. When I called back and pushed further asking if they were getting the answers from the company or if the customer service center was answering directly, they advised the customer service center was answering directly. There was no way for me to directly speak to the vendor, get clear answers, and I could not obtain the necessary paperwork needed to make the purchase. The more I pushed the representative about being representing an American business and why they were unfamiliar with my requirements, the representative said the could not help me and hung up. I did a Google search and saw the BBB concerns and that this company had been noted by others as a scam and fraudulent.