Description

Company Name: Bebe Amour Nature of Complaint: Failure to Deliver Product / Refusal to Issue Refund Complaint Details: I placed an order with Bebe Amour on January 24, 2025, and despite multiple follow-ups, I never received the product. The company initially claimed my package was "in transit" but later admitted they could not track its exact location. Each time I contacted customer service, I received vague and conflicting responses, including a claim that my case had been escalated to a "higher team," yet I never received any follow-up from them. After waiting weeks with no resolution, I requested a refund, but the company refused, stating they could only issue one after the item was delivered—despite the fact that it was lost in transit. They also insisted that I would need to return the item at my expense before a refund could be processed, which made no sense since I never received it in the first place. Due to their lack of transparency and refusal to issue a refund, I was forced to initiate a chargeback through my credit card company, which ultimately granted me a full refund. However, I find their business practices highly unethical, and I am filing this complaint to warn other consumers. Additionally, their website does not list a physical business address, which raises further concerns about their legitimacy. Desired Resolution: I am requesting that the BBB investigate this company for deceptive business practices and failure to fulfill orders. I also urge Bebe Amour to improve their customer service policies and issue refunds in situations where they fail to deliver a product. Additional Actions Taken: I have reported this company to my State Attorney General’s Office and filed a fraud alert with Facebook, as they appear to be operating without clear accountability. I strongly advise consumers to avoid purchasing from Bebe Amour unless they want to risk a similar experience.

BBB Notes as provided by the FBI: 

WHAT TO DO IF YOU ARE A VICTIM
If you are a victim of an online shopping scam, the FBI recommends taking the following actions:
• Report the activity to the Internet Crime Complaint Center at www.IC3.gov or your local FBI field office, which can be located at www.fbi.gov/contact-us/field-offices.
• Report the activity to the online payment service used for the financial transaction.
• Contact your financial institution immediately upon discovering any fraudulent or suspicious activity and direct them to stop or reverse the transactions.
• Ask your financial institution to contact the corresponding financial institution where the fraudulent or suspicious transfer was sent.
If you believe you are the victim of an Internet scam or cyber crime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.IC3.gov.