Description

Review: I received a call from someone claiming to be from Spectrum, and the caller ID displayed "Spectrum." I answered the call, and they immediately knew my name, asking if it was me on the line. I confirmed by saying yes. The representative then mentioned that they had received a service request to add service at a new location, and they asked if I had made such a request. I explained that I was not planning on moving, and they followed up by asking to verify my mailing address. That’s when I decided to hang up the phone. Called Spectrum to verify they did not make the call and they did not. Notes: The fact that they knew my name could be a red flag, as it might indicate they had access to personal information (such as from previous customer interactions). The mention of a service request for a new location is suspicious, as I have no plans to move. This could indicate an attempt at phishing or fraud. The request to verify my mailing address was concerning. While legitimate companies may ask for address verification, it’s usually better to avoid providing sensitive information over the phone. Hanging up immediately was the right decision, as it helps prevent potential identity theft or other malicious activities. Recommendation: If you receive a similar call, it’s best to hang up and contact Spectrum directly through their official customer service line to verify if they initiated any requests on your account.