Description

I started to place an order for 3 bottle and 3 bottles free of CBD gummies. I stopped short of hitting confirm. Then I received a text message telling me that I will save an additional 25% if I finish my order. I was under the impression that I would be charged $30 or $90 at the most. 231-432-9534. I checked my bank account and saw that $179.91 was pending withdrawal. I texted back. PHONE# THAT I TEXTED TO CANCEL ORDER ON JAN 13… AT 5;33 PM ET 231-432-9534 Then I received an email from [email protected]. No other info besides my order was in the email. January 13, 2025 5:36 pm Hi Frances Thank you for placing your recent order. Please find the summary of your order below. Order Number: AAA7753220 Order date: 01/13/2025 5:36pm Items in Order: Name Qty Price TranquilBlend CBD - 6 Bottles 1 $179.91 Totals: Sub Total: $179.91 Shipping: Grand Total: $179.91 I wrote back… xxxxxxxxxxxxxxxxxxxxxxxxx> Mon, Jan 13, 6:41?PM (15 hours ago) to care Cancel this order. I have reported you all for fraud. I thought I was paying $30...NOT $179.91. xxxxxxxxxxxxxxxxxxxxxxxxx Tue Jan 14, 9:57?AM (18 minutes ago) to care I will ask that you respond to me with a customer service number, please 1/16/2025 Called to speak to a rep after I searched all over the internet for contact info. I was given a return authorization number… RMA #4534D1A904B3 Return to Tranquil Blends, PO Box 90129, Lakeland, FL 33804 ref# AAA7753220 Transaction# FSBNH Jan 13, 2025593784 PREAUTH-SIG 888-419-4533WELL 866534513 TX 12345678 593784-179.91 The person I spoke with cancelled any further deliveries… Hi Frances Sanderson, This is to inform you that your order of TranquilBlend CBD - 6 Bottles has been cancelled. Please find the summary of your order below. Purchase ID: 6AC7CD772B Order Date: 01/13/2025 5:36pm Cancellation Date: 01/16/2025 Hi Frances Sanderson, Your order (AAA7753220) has recently been assigned a RMA number : 4534D1A904B3. Order Date: 01/13/2025 5:37pm Ship Date: 01/16/2025 Please Return the following Items: Name Qty Product Sku TranquilBlend CBD - 6 Bottles 1 TranquilBlend-CBD-6 Return Address: [P.O Box 90129, Lakeland, FL 33804] Be Sure to mark the RMA Number on the package! They said I would only receive $149.91 because of a $10 restocking fee per bottle. I returned the shipment as soon as I received it on January 21, USPS 2:41 PM Tracking number: 9434611899560562740580 Delivered 1/23 8AM Cost $21.22 Spoke to someone February 4 and February 6. I was told that I was refunded January 28. Not true. I have received 3 emails since from [email protected] stating again that I was refunded and thank you for my patience while they try to figure it out. Give us 3-5 business days… So, I reported them a second time. We Have Your Report! Report number: 183057491 Thank you for filing a report with the Federal Trade Commission and helping to fight fraud in your community. The FTC does not resolve individual reports, but your report will be entered in the FTC's Consumer Sentinel database and will be available to federal, state, and local law enforcement across the country. ________________________________________ Your Next Steps If a business won’t give you a refund for a credit or debit card charge that's inaccurate or unauthorized, and won’t stop making automatic charges to your account: • File a dispute (also called a “chargeback”) with your credit or debit card company. o Online: Log onto your credit or debit card company's website and go through the company's dispute process. o By phone: Call the phone number on the back of your card and tell them why you're filing a dispute. • Follow up with a letter to your credit or debit card company. To protect any rights you may have, follow up in writing by sending a letter to the address listed for billing disputes or errors. • Save your records. Keep any letters, notes, or emails related to the scam - they could help prove you're entitled to a refund if the credit or debit card company has any questions. • Find out your rights at ftc.gov/credit. • To stop automatic charges for a subscription or service, you should also: o Contact the company that's charging you. Tell them to cancel your subscription. Keep a copy of your cancellation request or your notes about who you talked to and when you cancelled. o Cancel your subscription. Do this even if you also dispute the charges with your credit card company. Otherwise, the company might point to fine print disclosures on its website or contract and say you still owe money. o Watch your bank statements for new charges that you might need to dispute. General Advice: • You can find tips and learn more about bad business practices and scams at consumer.ftc.gov. • If you’re concerned that someone might misuse your information, like your Social Security, credit card, or bank account number, go to identitytheft.gov for specific steps you can take. • You also can file a report with your state attorney general. Additional resources for older adults, caregivers, and families: • To find support services in your community, visit eldercare.acl.gov. For information on top scams and advice you can share to help protect others in your com I am now reporting to you.