Description

I made a purchase and received a counterfeit product. When I asked for a refund, I was told that I had to return it to china and that was a direct violation of their posted return policy

BBB Notes as provided by the FBI: 

WHAT TO DO IF YOU ARE A VICTIM
If you are a victim of an online shopping scam, the FBI recommends taking the following actions:
• Report the activity to the Internet Crime Complaint Center at www.IC3.gov or your local FBI field office, which can be located at www.fbi.gov/contact-us/field-offices.
• Report the activity to the online payment service used for the financial transaction.
• Contact your financial institution immediately upon discovering any fraudulent or suspicious activity and direct them to stop or reverse the transactions.
• Ask your financial institution to contact the corresponding financial institution where the fraudulent or suspicious transfer was sent.
If you believe you are the victim of an Internet scam or cyber crime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.IC3.gov.