Description

I ordered these blocks for my son for Christmas in November 2024. I received confirmation emails and receipts. I also received an email in early December saying they were experiencing heavy volume and the order would take a little longer to receive. I then received an order and shipping tracker number. Clicking on the tracking website showed YanWen as the delivery company and a status update. However, this status never changed. I received the following email from the company unprompted, "Thank you for your recent order with MagnaCraft. We wanted to inform you that our store is currently undergoing maintenance and will be temporarily unavailable. Rest assured, your order is still being processed and is on its way. If you have any questions, need assistance, or would like to check on the status of your order, feel free to reach out to us anytime at [email protected]. Please note that we’re currently receiving a high volume of emails, so it may take a little longer than usual for our team to reply. However, we’re working hard to respond as quickly as possible and appreciate your patience. Thank you for your understanding and support during this time." In mid-December I emailed to ask about the expected delivery date and received this message on 12/21, "Thank you for your order and your patience during this busy holiday season. Due to the high volume of orders, we sincerely apologize for the delay. You can expect to receive your order to be delivered soon. Thank you again for your understanding. Have a wonderful day!" I got scammed obviously but was holding out hope it was real based on the email outreach and responses they provided. They went above and beyond as far as scammers go. I hope this report can help others. The money I lost was a lot! I then purchased something else for my son as a Christmas gift at the last minute :-(