Description

Order Details: • Order Number: #**** • Vendor: Luna Toronto • Tracking Number: *** • Item Delivered: Alleged counterfeit merchandise marketed as legitimate. 2. Timeline of Events: • Order placed on December 3, 2024. • Significant delays in shipping, with multiple follow-ups and no clear resolution from the vendor regarding the expected delivery date. • Item delivered far past the promised date, missing its intended purpose as a Christmas gift. 3. Issue with Product: • The received item is of poor quality and appears to be a counterfeit product misrepresented as authentic merchandise. • Upon raising the issue, the vendor refused to accept a return, citing their 14-day return policy, despite the delayed delivery. 4. Vendor’s Response: • Vendor provided unhelpful, repetitive responses without addressing the core issue. • Vendor denied responsibility for selling counterfeit goods and refused to offer a refund or exchange.