Description

Bloth my husband and myself were to fly with Southwest Airlines on Jan. 6/25 to Florida. Our flight was canceled due to weather and after phoning them, they said they had already rescheduled us for a flight the next day and gave me the flight details. Later on that day, I was looking on the Southwest Airlines website and saw an earlier flight that would be better for us. I then again phoned Southwest Air and went through the usual "press 1, press 2 then put in your confirmation number and date of birth", which I did. When I was connected with a person, I asked if i could change the lfight to the earlier flight and he said there would be a charge of $75.00 per person ($150.00 total). I thought about it then refused. He then said he would waive one of the charges and it would only be $75.00. I then told him I had a credit with Southwest Air and he informed me that credits were only to be used with brand new flights, not changes. We then decided to take the earlier flight and gave the person my credit card information to pay the $75.00 charge. When the email alert from my bank came through my email later shortly after paying the amount, I noticed the alert from my bank said they paid the amount to truairfare.com. I immediately called Southwest Air and the person at Southwest told me that I had been scammed. Apparently they get a number of calls about this and that truairfare.com has a phone number one digit off from Southwest Air and if you incorrectly dial the one digit incorrectly, you end up with truairfare.com. Also they told me that truairfare mimics Southwest when you first phone (with the press 1, press 2, etc to make you think you are actually calling Southwest air. As well Southwest Air told me that they do not charges for any changes in flghts. They told me that they get many complaints that truairfare misrepresents Southwest Air and as well that truairfare will also in future possibly charge your credit card for other charges and that I should after taking my flight and arriving at my destination, call my credit card company and dispute the $75.00 charge and also cancel my card. This is what I did. A number days after doing this, I noticed that truairfare credited back to my card the $75.00, so I did not lose any money. Because my card was cancelled I had to notify those companies who had preauthorization on my card that my card was canceled and I had a new card, which caused me a lot of aggravation because of truairfare. The person at Southwest Air also suggested I advise the Better Business Bureau, which is why I filed this and hope to stop others from being scammed and having the aggravation I went through. We are presently in Florida until mid April and can reach us at the phone number shown