Description

In order to add my daughter to my AmBetter insurance, I searched for the AmBetter customer support number. Google AI presented a phone number, which I called, and was connected with an agent who asked a number of “security questions”, which in retrospect were worded in such a way as to divulge personal information. One of those questions was “Can you confirm for me the amount of your last payment?” I took some time to find it, and after saying it was “$700-something”, the agent stopped pressing for information, and shortly after I was told that my insurance would not be increasing very much, and that my new monthly payment would be $751.90. I was sent a link to myplanassistance.com, where I signed documents agreeing to the new amount. When they asked for my debit card, they asked to “verify whether a middle initial is on the card”, to which I replied that I have two middle names, and gave the specifics of how my name is on the card, thinking I was answering the question with the most clarity I could. I was also given a callback number of (888)554-7679, which I recalled and asked for whom they worked, to which they replied “Health Insurance”, and “we work for many different insurance companies”.