Description

I bought an airline ticket for $223. Got an email the next day stating to call them because there was a problem with my ticket. He told me there was no personal item no carry-on and no check bags. I said that wasn’t going to work for meand that it was not in the description when I bought the ticket. I told him to cancel. He said he could not without keeping the $223. This man was very hard to understand. I had to ask him several times during our conversations to repeat himself and even asked if I could speak to somebody else because I couldn’t understand him, but he said he was the one handling this.. I expressed to him that I am going to be gone for three weeks and I am going to need to take luggage. He said he could upgrade the ticket for $285. I said well I have no choice because he won’t give me back my money so I have to pay more to Get baggage. He ended up charging me $285 on top of the $223 and to top it off I still didn’t get any personal item carry-on or checked bags. I called back, asked to speak to a supervisor. He began to tell me there’s nothing he could do and I told him what happened and he didn’t care. The only thing he offered was $95 off the next time I travelto which I declined because I will never travel through them again. I had to pay another $130 fee to add baggage to my flight.. that is over $600. They give you someone to talk to that doesn’t speak good English and so very hard to understand it’s frustrating. They provide false advertisement. They make you spend more because they don’t offer refund . Then you don’t even get what you bought and paid extra for. Total scam and it seems that’s just too bad for me and they get away with doing business like this