Description

Portrayed that this was an indestructible dog toy. Ordered. Took over a month to receive. Gave it to dog and within less than 10min it was destroyed. False advertising! Company looked legit. Contacted company. Company apologized and offered a refund of $4. Replied to them saying I want full refund. They countered with I would have to send the item back to china and offered $6 compensation. I said no. The product came from Spain according to the product shipping tracker. Again I asked for a full refund. I told them I would be reporting them to the BBB. They then came back with all they can offer is $10. I responded and this is what they sent me: In response to your concerns, our return address is: 301, Building 3rd, No.5, Tiyu South Road, Chikan District Zhanjiang, Guangdong, 524044 China We guarantee the full reimbursement if you provide the following valid details of your returned parcel: 1. Tracking Number (via screenshot or photo) 2. A picture of your returned package displaying our warehouse address 3. Ensure the item is securely packaged to maintain usability upon its arrival at our warehouse; otherwise, an amount may be deducted from your refund to cover any resulting damage. Kindly note that you will be subject to the shipping expenses in returning the order to us. But, if later you feel that the shipping charge is too high, and not worth it, compensation can still be made. Yours Sincerely, Customer Service Team Since they loved to negotiate, I decided to negotiate in tie. I said refund $20 and we can be done. Response was sorry only $10. I decided before I respond I’d report then respond.