Description

The company had been advertising for multiple weeks on Instagram for a product I'd been interested in. Finally got to a place where I wanted to purchase. So I made the purchase on 11/17/2024, using the ShopPay Method. I received a confirmation email from [email protected] confirming my purchase. According to the website (which is now no longer: https://soothesmooth.shop/) it said that "most orders will arrive with 3-7 business days", first red flag was that the confirmation email said to reach out to . Below is date stamped my interactions with these people: Nov 21, 2024 - emailed asking out [email protected] for questions. Nothing back. Nov 25, 2024 - emailed (@hotmail.com address) again, having heard nothing. Got a reply from [email protected] that presented as a Main from Soothe & Smooth - Jackie Martin, but signed by someone named Mary stating it was a volume issue and she'd be looking into it immediately. Nov 26, 2024 - reply from company stating it's high orders and delays it'll be a 'bit of time', once order is shipped I'd get a tracking link. Signed from the Soothe & Smooth Team. Dec 4, 2024 - still no updates, emailed the [email protected] email address. No Reply. Dec 9, 2024 - emailed again (@gmail address), still no updates or shipping notices. Dec 10, 2024 - basically told the same thing I was on November 26th just being about large volume of orders. No Reply. Dec 16, 2024 - still no reply, I email (@gmail address). Hear nothing back. Dec 24, 2024 - still nothing. Emailed (@gmail address) asking for my money back because this timeline is way too long. No reply. Jan 2, 2025 - I email (@gmail address) again, no reply. Jan 8, 2025 - I email (@gmail address) again, no reply. Jan 9, 2025 - I email (@gmail address) again, no reply. Jan 13, 2025 - I email [email protected]), get an auto reply saying it's no longer a valid email. I visit the website (https://soothesmooth.shop/) and the sight is now down. I cannot find them on Instagram either any more. I now know I've been had. Jan 15, 2025 - I have another email (@gmail address) sent today with a different subject line, not planning to hear back.