Description

Order #18220 My husband bought me two rings for Christmas on 11/30/24. They were never delivered. We’ve now gotten two different tracking numbers, a multitude of excuses and still have yet to receive these rings. They’ve never even been shipped. He was even told he’d “get a free ring” and we still haven’t revived a single one. Their shipping policy states “ Each piece of jewelry is handmade to order just for you. Please allow 4-7 business days for orders to be shipped. However, in some cases, processing may take longer during periods of high order volume.” HOWEVER, it has been 24 business days (not including recent holidays) which is 3x the amount of time it states on her website it should take for them to ship. It is not a courier issue because the rings have never even made it to USPS. We were told on 12/29 we would have an update by the end of week 1/3/25 and still haven’t heard back from her. Still have yet to receive the rings. My husband stated if she wasn’t going to sent the rings, we would want a refund fb she won’t refund us either