Description

On Nov 20, 2024 I ordered a Giant Frog Bed for my grandaughter for Christmas. I ordered it from the company "Keruitegs" which had an advertisement for this and other items on the Pinterest site. The order was placed (I even paid an extra 14.99 for expedited shipping) and I received updates via email on the shipping status of my item. It was tracked through a company called 17track.net. On December 13, 2024 the site claimed the item was delivered to my address via the US Postal service. It was not. So, I contacted the company and they told me to contact the Postal Service with their tracking number and ask for a "certificate of loss". Which I did. The tracking number Keruitegs gave me was never entered and does not exist in the Postal Service's tracking service. So again I contacted this Keruitegs company on 4 separate occasions only to receive the exact emails about being delivered and to contact the US Postal Service for a "certificate of loss". The Postal Service will not issue a certificate of loss ( a form that does not exist at USPS) for an item that they have no record of ever receiving. I also checked the tracking number with FedEx and UPS with no record there either. After checking other reviews from other people, they have all had the same results as myself. I should have researched this first, but assumed that it was legitimate having found it on Pinterest. Lesson learned. Hoping to encourage people to research first all sites before buying.