Description

This company advertises on social media and I wish I had done more research before placing an order. I ordered 4 hoodies on Dec. 17, 2024. I paid for "first in line" service to have my designs in 24 hours. I did receive the initial designs within that time frame, but there were revisions that needed to be made. The first revisions were made immediately, then on the very last revision, they stopped responding. It is now 6 days later and the last design is still not revised. I also paid for rush shipping, in hopes of receiving the hoodies by or at least right after Christmas. The company has become completely unresponsive. I have emailed them and I have used their design-revision interface to request a cancellation and refund, because they falsely advertised a timeline that they clearly can not or will not stick to. The worst part is that they have taken my money and they refuse to acknowledge my emails and my requests for revisions, then for cancellation and refund. They do not provide any way for customers to reach them other than email, and they will not reply to my emails.