Description

I made contact to several companies for the purchase of used auto body parts for my 2012 Mercedes R-350 vehicle hitting a dear. Henry was my contact person and talking with him I became able to trust him to be honest and ordered my auto parts thru him through the company he was representing, Performance Auto Salvage. After making my payment communication with him changed. He would take my calls and have many excuses on the delay but was working on getting the parts. Then he told me that he was unable to deliver and would provide a full credit back to me. I made contact to the Better Business Bureau to help me get my refund, in which Performance Auto Salvage told the Better Business Bureau that they had the intent to send me my refund check since Performance Auto Salvage was unable to deliver the auto body parts that I requested, Then after many calls, the credit changed to nothing, and gave me the excuse that I canceled the order and the cost of restocking was equal to the value of my order, therefore no refund credit would be offered. This time took over six(6) months of hoping that I would get my parts or my full refund. This company is a total fraud.