Description

Ordered flowers on 11/19/2024 for sister's birthday. The order was cancelled by Starluck but no credit received. After several days, I called and was told by Hannah on 11/29 who said she understood my frustration and would issue the refund and allow 2-4 days for credit, nothing happened. I called again on 12/11 and talked with Mia and was told the same thing, but again no refund. I called on 12/17 and spoke with Patrick who again said he understood my frustration but could not tell me when the refund would be issued. I told him I would allow 3 days for the refund to be issued which would be an entire 30 days since I placed the order. Today I noticed there was a refund. I disputed this charge with my bank that issued the debit card so I am not certain who issued the refund the bank or Starluck. But this is obviously a scam. When you call they immediately pick up the phone and then disconnect, or let it continue to ring for up to 10 minutes, or if they do answer it is a different person each time with a scripted speech regarding their understanding. THEY DO NOT INTEND TO REFUND UNLESS YOU ARE PERSISTENT FOR 30 DAYS AND ARE FEARFUL OF REPERCUSSION FROM THE CUSTOMER. They operate under Starluck Flowers or use the name Star Luck Flowers they use the same 800 number for Ava's flowers, Starluck flowsers, and Star Luck Flowers. SCAMMERS!