Description

I had been searching for shoe storage options online. I saw a "Wayfair" ad pop up on either Facebook or Instagram for a Black Friday sale on a shoe storage rack at a very discounted rate. Being around Black Friday, unfortunately I did not think any fishy about the steep discount. I clicked on the ad and it took me to a website that appeared to be Wayfair from the logo and branding. I purchased the item with my debit card and got an email confirmation immediately that my order was placed. Later I received a second email that my order had been shipped and had a tracking number (from a non-standard carrier). Both emails had Wayfair logo and branding so I did not even think to check the reply to address. The tracking did not provide an eta, but gave a status. I monitored over the next few weeks until finally it showed delivered on 12-16-24. When nothing was at my house, I looked all around and even asked neighbors. Then I went to reach out to customer service and realized that the "customer service" email was not Wayfair. I emailed them anyway, but no response.