Description

They took payment for a product but did not deliver. After weeks of it being “lost in transit” the tracking was changed to say it was delivered weeks ago!!!! I have emails asking where the star I purchased was and emails back from this company saying “it should arrive soon” yet the delivery was changed to a date before this after weeks of being lost. I am fighting to get a refund for a product I didn’t receive. Awful!! All products ship internationally and they do not care whether it actually makes it to the customer. They gave me a number for the shipping company adding “hopefully I can resolve it with the shipping company!” After weeks of back and forth with them and the shipping company, Twinkling Tree never delivered the product. Their resolution is for me to place another order with them at a discount of 70%. Yes, they would like me to send them more money for the same item I already paid for in full, but never received. Seeing as this company ships from overseas and my order was for Christmas decorations, and that I have zero faith that I would ever receive anything bought from this company, I am going to pass on that offer. Please buyer beware and avoid the frustration and disappointment I went through this holiday season! I am now having to take this issue up with my credit card company as a dispute as I am out $55!