Description

Ordered moissanite engagement ring online and received confirmation email. When no other contact, reached out to "customer support", which is just an email address on the website. Was then directed to message through WhatsApp at (302) 533-8151. Tried for a month to get an update on the order and a valid tracking number for the order that was placed on 10/23. Was told multiple times that they would "check with them" and was only ever given a tracking number that lead to "label created" at FedEx. When requests for updates were made, "customer service" would ask for the same information previously provided in the same chat, and never provide an update. Was told it shipped this past Monday and was never sent an email stating so, nor provided with an updated tracking number. "Customer service" then ignored requests for updates for three days until refund was requested, at which point they said "there were delays because of the busy season". No valid tracking number has ever been provided. They now say they will issue a refund that should appear in 7-10 business days. They do not even know where the product is.