Description

I purchased a dress for a wedding on the elegant fairy website. I received the dress later than anticipated and it was the wrong dress, wrong color, wrong style, no label, and cheaply made despite the high price tag. I reached out via email to return the dress as stated on their website. This was their reply "We deeply apologize that the order failed to meet your expectations. We understand the frustration this may have caused. Our suppliers, who manufacture and dispatch from factories in China, handle a high volume of orders daily, and unfortunately, occasional issues are inevitable. Regarding your return request, we are prepared to offer the following two options to address the issues you've encountered with your order: 1)As the lease for the return warehouse in the United States has expired, we are currently seeking an alternative warehouse to facilitate the return process. In addressing your return concerns, we realize you require prepaid labels to return the items. Regrettably, due to current logistics arrangements, we are unable to provide prepaid label services directly at this time. This is due to the complexities and limitations of international shipping services. Our logistics partners have not established the necessary service, making it difficult for us to provide the required prepaid labels directly. Nonetheless, we value your return request greatly and aim to offer the best possible solution. If you agree, you can arrange the logistics yourself, and upon receiving the returned goods, we will promptly process your refund and reimburse your shipping costs. We sincerely apologize for any inconvenience caused. Here is the return address in China: Floor 8, No. 9299, Cross-border E-commerce Digital Industrial Park, Xitianwei Town, Licheng District, Putian City, Fujian Province Recipient: Mr. GO Phone: +86 186 5945 8168 Postal Code: 351100 Please note that if the items are damaged or lost during the return transit, we may not be able to process the refund. Kindly provide the tracking number (extremely important) and the corresponding logistics company's website after the return. If this is your first time using an international return process, we recommend visiting the local post office, where they can provide professional assistance to facilitate your return. 2)Alternatively, you may try on the items in your order. If they fit well, we suggest keeping the received package, and you will receive a 30% refund of the total order value. Please inform us of your choice, and we will immediately address this matter. Returns can be processed within 14 days after the order is completed and delivered. If it exceeds this time, we will not be able to accept any return issues. We are committed to providing high-quality products and services and deeply regret any inconvenience caused. If you have any other questions or concerns, please feel free to contact us. We will do our utmost to assist you and provide a satisfactory solution. Thank you once again for your support and understanding." This email lead to a lot of back and forth of me continually requesting a return label. There responses contradicted themselves repeatedly and the issue has yet to be resolved.