Description

I had heard that you could now RENEW your passport online so I went to the google search and did passport renewal. it was a .org site and asked for all of my husbands personal information. (He is the one renewing it). It looked like I was filing it online, like I had been told you can do now. I put in his DOB , SS# , parents name, our address, my dob / name and submitted, then got an email with the 'printable' forms to MAIL IN, even though it said it was 'online renewal'. I called the number and they stated that I paid $88 for them to create a PDF with all his information in the correct fields so that I could 'mail it in'. I thought this site was the passport site and I thought I was filling everything online so no mail was needed. Nothing about this site told me it was a 3rd party collecting my husbands personal information or that although I submitting the information online, It was only generating a fillable form , for us to mail in. I only realized it after the fact when the instructions that were emailed said to print everything out and still mail a check to the passport office for $130. I paid $88 for them the 'help' fill out a form that is FREE online. When I asked for a refund , they said they could offer me 25% now, and I said no, I want a full refund, and they said ok how about 50% money back now. I said no a full refund and they said ok, they'd have to staff it with a supervisor and if it was approved , it would be processed in 5 to 7 days. I feel like this was horrible false advertisement, pretending to be an official site, and not clearly marked as a 3rd party vendor. I now have my husbands personal information with this company as well.