Description

Purchased a dress for my daughter's dance from dearmolly. When I checked the status of the order after 3 days, I could tell it still wasn't processed and may not make it in time for her dance. I emailed them to cancel the order. They responded that it was too late but they would refund $10 since it would arrive later than the dance. When I finally received the package a week after the dance, I opened it and it was the complete wrong dress. I emailed them again that I needed to start a return and that since it was the wrong dress, I should get a prepaid return label. They responded with an email stating: "1) As the lease for the return warehouse in the United States has expired, we are currently seeking an alternative warehouse to facilitate the return process. In addressing your return concerns, we realize you require prepaid labels to return the items. Regrettably, due to current logistics arrangements, we are unable to provide prepaid label services directly at this time. This is due to the complexities and limitations of international shipping services. Our logistics partners have not established the necessary service, making it difficult for us to provide the required prepaid labels directly. Nonetheless, we value your return request greatly and aim to offer the best possible solution. If you agree, you can arrange the logistics yourself, and upon receiving the returned goods, we will promptly process your refund and reimburse your shipping costs. We sincerely apologize for any inconvenience caused. Here is the return address in China: Floor 8, No. 9299, Cross-border E-commerce Digital Industrial Park, Xitianwei Town, Licheng District, Putian City, Fujian Province Recipient: Mr. GO Phone: +86 186 5945 8168 Postal Code: 351100 Please note that if the items are damaged or lost during the return transit, we may not be able to process the refund. Kindly provide the tracking number (extremely important) and the corresponding logistics company's website after the return. If this is your first time using an international return process, we recommend visiting the local post office, where they can provide professional assistance to facilitate your return. 2)Alternatively, you may try on the items in your order. If they fit well, we suggest keeping the received package, and you will receive a 30% refund of the total order value. Please inform us of your choice, and we will immediately address this matter. Returns can be processed within 14 days after the order is completed and delivered. If it exceeds this time, we will not be able to accept any return issues. We are committed to providing high-quality products and services and deeply regret any inconvenience caused. If you have any other questions or concerns, please feel free to contact us. We will do our utmost to assist you and provide a satisfactory solution. Thank you once again for your support and understanding. Store Customer Service" As such, I have contacted my credit card company to dispute the charge. On dearmolly's website, they do list a chicago address for returns but it's not a legitimate address and they state they "lost the lease" on that location. It's a complete scam.