Description

We thought we were booking through Hilton Honors website, a pop up came up and we booked. We received text confirmation for the wrong hotel. We called Hilton Honors, they said it was booked thru Priceline. We looked at the email, it was booked through a third party “Hotel Values,” their customer service number put us through to a lady at her house, who continuously claimed she “could not hear us” despite no reception issues. They changed us 326.77 in “fees.” They charged our account under “ HTL*HamptonInnByHi” so it looked legitimate to our credit card company, Capital One, who refused to put a block on the charge for that reason. We called the Hampton Inn, they had record of our booking through Priceline, so fingers crossed we will have the room, will not need to repay, and will be out only the $327 this spam company stole from us. Please investigate so this does not happen to anyone else!!