Description

On 9/4/2024 I was trying to buy tickets on TicketMaster.com via Klarna, however, both sites seemed to be acting wonky; going to payment then starting process all over again. I decided to try again 9/5/2024, but once I got to payment I decided to check my account to make sure funds were available. That’s when I saw a Klarna payment that was taken out from TicketMaster. I then checked my email for a confirmation of payment or the tickets, there was nothing. I did a Google search for TicketMaster and +1 (866) 581-6323 came up first so I chose this one to call. The man over the phone said in order to refund the Klarna payment he would have to cancel it and rebook my tickets with a TicketMaster or Target gift card and for my inconvenience the tickets would be $250 instead of the $378. I went to the store, got the gift card, read him off the numbers and after being put in hold multiple times because “Target gift cards take a bit longer than TicketMaster gift cards,” the phone eventually hung up after being on the call for 1hr and a half. I called back multiple times requesting a refund and was either hung up on or yelled at. A “supervisor” Adam Barrett was trying to convince me to go buy another gift card for $250 to receive a refund of the previous $250 and I would get the entire $500 back plus my initial Klarna payment. I did not do this and I disconnected the call. I reported this incident with Target case #*********, my bank, as well as local law enforcement (Nottoway County Sheriff’s Office) through a police report case #********* In. no. **********.