Description

Searching the internet for a particular item I located this company who advertised that they had the product at a set price. This was/is a difficult product to locate so I was relieved that this company could provide it. Processed an order on line including cc charges for product and shipping. Received email indicating product was ordered including an order #. Approximately three weeks later I received an email indicating that the product was no longer available and that I would receive a refund that may take from 2-8 days to receive. Two weeks later I contacted the company using the email provided advising I had not received a refund and requested an update on its status. In less than an hour I received an email from a "JJ" stating that I should be patient as sometimes it takes up to several weeks for a refund to show up in my account. As of August 12th no refund has been received. Upon following up one more time on the status of the refund I received another response from a company representative, "JJ" which is as follows..."I am sorry to hear that. In our system, it shows we refunded your order. However, I got concerned you didn’t get your refund so I checked with the credit card processor and it looks like it is taking a very long time for them to process refunds for some orders. They were unable to give me a timeline on how long it will take to process them. I would contact your bank if you need the money immediately. I am very sorry for the inconvenience." No matter what their system may say, and I consider their response to be bogus and very insulting, I have never received reimbursement for this charge against my cc.