Description

I went on the website for Entergy Louisiana bill payments, myentergy.com, logged in and set to pay my bill. I chose to pay by credit card, for which the site sends you to a page with two buttons - one for each of their two approved credit card payment processing vendors, BillMatrix and SpeedPay. I chose the latter, but the payment went on my credit card as "DIGITAL TECH SERVICES LLC ###-###-####FL". We did not know there was a problem because nothing appeared to go wrong between the payment date (9/22/23) and when they turned off our lights (10/23/2023), though in that time, the fraudsters had made around 8 unauthorized transactions against my Entergy Louisiana account. We found the fraud too late for the credit card company to recoup the money for us. Entergy has endlessly claimed we got scammed on our own, though we paid through their website - a website that continues to work properly in every way. They and their vendor support this scam by claiming the other entity is responsible for the $706.25. And the fees for bounced payments and for reconnection of service. Entergy's public service release to "avoid scams" touts SpeedPay as a safe vendor. They do not make any sense. If I "hit the wrong button", when I paid through their website, it's their scammer button. They state that it happens all the time, but all the others who report this problem are not on the "right" site, or accept that they hit the "wrong button." This was going on for months without out knowledge. I hope you are able to show this scam to others, so they will not be scammed by Entergy/SpeedPay. Thank you.