Description

On July 3, 2024, I looked for a round-trip flight from Honolulu, Hawaii to Orlando, Florida for 3 adults through Trivago. On the Trivago website, it listed the best price from Farehutz.us. I booked the flights through Farehutz.us and minutes later at 5:04 pm I received an email stating my booking was in progress. At 5:14 pm I received a text message asking me to call Farehutz at 1-866-503-8818 to complete my reservations. Calling the number, I was informed, that only our return flight to Honolulu was confirmed and our outbound flight to Orlando was sold out, so we need to pay an additional fee of $300+ for an upgrade to confirm an outbound flight. I asked for a refund and the agent, supervisor Adrian, said the return flight had been charged to my credit card and the flight had been booked and confirmed by United Airlines, so no refund could be made, but, if I paid the additional $300+ upgrade fee he could confirm the outbound flight. I checked with my credit card company and United Airlines; neither company could verify the charges or booking. This led me to believe Farehutz is a "BAIT AND SWITCH" company. I'm still waiting to see if my credit card will be charged for the round-trip reservation.