Description

I ordered an item from AliExpress and a delivery service called UniUni sent me a text my item was delivered at my door. I immediately checked, and no item was delivered. Also no video record in my building that a delivery was made around the time UniUni said item was delivered. I called the phone number UniUni provided for support, but it was an invalid phone number. I tried submitting a inquiry on their website and it errored out. This company does not seem to actually exist. I contacted AliExpress customer service multiple times to get support and request a refund and they keep telling me the item was delivered by UniUni with the same screen shot I see on their app. They then asked me to reach out to my local parcel for documentation proof that the item was not delivered. USPS has no record of any delivery, and since there is no USPS tracking number (only a random UniUni tracking number), there's no documentation to provide. Essentially AliExpress has created a demand that cannot actually be completed in order to get a refund. I am stuck without a path-forward to prove that delivery was ever completed or talk to anyone at AliExpress that has a solution.