Description

Top Resume, a member of the Career.io suite, offers resume writing services, alleging to work alongside the customer to craft a superior resume product; one which will surely improve interview rates, and bypass automated resume parsing systems. I elected for an expedited resume package ($75 for expediting fee; $219 for the resume package). The expediting window closed, and I received no product, so I contacted them for a refund and received my refund. When I finally received my first resume draft, I noticed my resume was basically forged from the job descriptions I shared with them, of potential future roles I am aiming for. The response to my concerns was clearly scripted, pre-written, and failed to address my actual concerns. Further, when I followed up on this, Top Resume had closed the service on their end, so there was no more continued dialogue. I contacted them to explain I was extremely dissatisfied with their service, and I would like a refund. I did not feel comfortable using the resume they made for me - a resume which misrepresented who I was, and what skills I had. For example: I am an IT administrator. I claimed I wanted to change careers to a sales engineering role for a technical product that I'm familiar with. I stressed that have no sales experience, and my goal was for the Top Resume team to craft a resume which highlighted any and all transferrable skills I may have. They claim to have industry experts in may of these fields, so I trusted they would at least have an open dialogue with me to extract these traits of mine. Instead, they cherry-picked language from the job postings I shared, and inserted that language into my resume, misrepresenting who I was. They did not offer a refund. They insisted that I work with another resume writer. Someone more "senior" - so I obliged, because I already spent $219 and allegedly could not get it back. I had no choice. So now, over a week later, I receive the draft of my resume from the new writer, and the same issues appear. Misrepresenting my skills, my title, and the industry I am in. What's worse still: I brought up the same concerns, but instead of receiving the canned response from them, all message history between the second resume writer and myself had disappeared, and then I received a notification on their website that I would be paired with a new writer (my third at this point). It is at this point that I filed a dispute with my credit card provider, and am writing this experience here at BBB. This is clearly a scam designed to sell a subjective product and use false promises and obfuscation tactics to exhaust their customers into submission.