Description

I purchased a german shepherd puppy from Von Anna German Shepherds for $3000. My puppy came with a health guarantee for any long term health issues or genetic issues under 2 years old. About 3 weeks after adopting I called and texted the breeder just asking about some shot records with no answer to either forms of contact. After thousands of dollars in vet bills we found out my puppy is lacking an enzyme in his stomach causing constant diarrhea and trouble gaining weight. Upon this diagnosis I called again with no answer. I then called on a family members phone and got an answer and asked about the health guarantee and explained my dogs situation. They explained to me my options are to give the dog back for a full refund or pick out a new puppy I then explained how i will not be getting rid of my puppy and they said i could get a 50% refund and took my information down and said they would get back to me after speaking with the owners. I waited weeks and they never got back to me and on every device i reach out on they never answered again. It’s been months and i’ve still heard nothing. I later looked them up on google and read the reviews and i am not the first customer they ignored contact with about the health guarantee . So i payed for my dog to have a health guarantee just for the breeder to ignore.