Description

I’ve been trying to get an issue resolved with Litfad for 2 months. We ordered several items from them, and one of them was an item that arrived damaged due to insufficient packaging. When we placed the order, we chose to pay extra for “shipping insurance” and according to their website they would refund or replace the item if anything happened to it during shipping. We contacted Litfad immediately to notify them, sent pictures, etc. Days later, we received a message from them to which they were confirming that we “received our item”… not addressing the damage issue at all. No one from the company has gotten back to my multiple emails asking for them to replace the damaged item or refund us our money. At this point we have already had to purchase a different item from another company since it’s been over 2 months, and they really should arrange to take the damaged item back and refund us our money. After my experience, I did some research about the company and it appears that they have scammed thousands of other people as well (other online complaint and review forums confirm that). I have had to contact my bank/credit card company to step in and try to do a chargeback to get my money back from Litfad, hoping that it works out.