Description

FaresOFlights showed up as a third party airline ticket purchasing option when I did a search for flights. It seemed like a good deal and a less (but not extravagantly so) than deals on a few other sites, including the airlines themselves. Once I selected the flights and checked out, I received emails for the flights saying that it was a booking and to expect the e-tickets within 48 hours. Later that day I received a call from a New York number (607-545-1798) but I did not pick up. Shortly after I received an email from FlightOFares saying, "We would like to inform you that your flight booking is not confirmed yet. We tried to call you on the phone number that you entered while making the reservation however there was no answer, so we are writing to inform you that your booking is not confirmed yet. We request you to please call us back to discuss further. Also, please note that delay in contact may result in a price increase or losing out on this ticket. Your booking is important to us. Kindly call us back on +1 866 547 7443 as soon as possible, or reply to this email stating a convenient time to call you." I called back at the toll-free number and the person who answered didn't say the name of the company, only "Flight Reservations", so I thought I had entered the wrong number and ended the call. I got another incoming call from the NY number and then they left a voicemail saying it was "Harry" who was trying to get a hold of me because he needed to confirm something with me before the ticket could be confirmed. After doing a little research online trying to ensure the entity was real, I tried calling back at the toll-free number twice with no answer. I also replied to one of the three (3) emails I had been sent in a short amount of time requesting a call back. The next day I received another call from the NY number so I decided to answer this time. I was informed that the ticket price for flight A had gone up and they needed to confirm before they purchased it; it was still lower than directly from the airline's website so it was "still a discount". I let Harry know that I did not confirm to paying more. I asked why I was secured with one price they listed on their site, and then now it's more, and was told "it's not a live price on our website". I then told him that my travel plans have changed and I did not wish to move forward with booking. Harry said it would be a $25 cancellation fee, or he could still book me with ******** for the higher but still discounted price (he named the airline at least 8 times in the conversation). I told him no, I did not want to book that flight anymore and I would not pay a cancellation fee since they listed one price and were trying to charge me for another. I said that if they tried to charge me a cancellation fee I would refute it and cancel the card. Harry then brought up Trip B (****** flights selected), which somehow was now higher in price from when I booked as well. He offered to rebook me on another "greatly discounted" ******** flight. I told him no, I did not wish to rebook on ********, I selected those particular flights and ****** for a reason. He offered two more times. I repeated myself and said if I couldn't get the price I agreed to at the beginning then I wanted to cancel. I requested confirmation by email that booth bookings were cancelled and no charges were made. I received an email for both Trips noting, "We would like to inform you that your flight booking has been cancelled. As of now, your credit card has not been charged for any amount. Thanks & Regards, Customer Experience Team, Toll Free Number – +1 866 547 7443". Later today I received a notice from my credit card company of multiple possible fraudulent charges totaling over $3509. I called immediately and had the charges stopped/reversed and my card canceled. They tried another charge over $200 after that, which my card declined.