Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

BBB Scam Tracker

Back to search

Scam information

This content is based on victim and potential victim accounts. Government agencies and legitimate business names and phone numbers are often used by scam artists to take advantage of people.

Share and help us warn others

Description

I should've ran the moment I saw it was an ad on instagram, as my friend warned me afterwards I had already purchased items from them, to never get something advertised rampantly on social media sites. Couple of things: When I got the packaging, I was surprised it was all under one not so particularly thick packaging. Then I opened it and realized the material is very cheap in appearance, feel and 100% polyester so no wonder it folded and fit too nicely and looked nothing like what's on the website. A completely false advertisement on their cotton and linen blends. Even getting a pair of regular scrubs from a legit website will have its own packaging and be thicker than these chinese companies shoving seven things into one package lol. Colors/print are heavily degraded, almost pixelated. What you see on the website doesn't match at all with what you get. I got a wrong color for one of my shirts. Website had some but not complete grammatical errors mixed in with tiktok lingo (attempt to maybe appeal to teens/young adults?) and otherwise had many too good to be true discounts Nowhere to leave reviews other than discovering these type of videos on youtube If you googled rococity beforehand, you will see it is listed under an "avoid this site, it's a scam" post. I did google beforehand and vaguely saw something of this nature but was too dumb to process it at the time. If you have a good credit card, it'll warn you it's a scam before you purchase, "your card detected suspicious activity from this company and declined the purchase". I thought it might've been a glitch because I never had that happen to me before and went ahead and purchased it with paypal instead (which is why the site offers it, as paypal won't warn you but your CC will!). I did message my CC after and they said they can't do anything until products arrive, in terms of addressing why it detected it was a scam. Size won't match, not because it's asian clothing, but they clearly are sending out products that are the completely wrong size and mislabelling it something different I paid the price so now I've learned my lesson. Rococity is quite clever at what they do. They will send you products but the products won't be what they advertise. You then don't have a strong claim against your CC to refund you because you got a product anyways even if it's inferior or not what's advertised. I won't even attempt a refund because it'll be a hassle, but I am still surprised and disappointed at myself for falling so easily for their scam, mainly because their selling point is the products look very good on the site until it lands on your hands. I'm going to at least donate these clothes to make use of it. Ended up keeping one of them because it looked passable lol. They don't even have a phone number.

Dollars Lost

$145

Targeted Person's Location

NY, USA- 10926

Scammer Information
Scammer location logo

Unknown Location

Mobile logo

Unknown Phone Number

Web logo

https://www.rococity.com

Scam Type

Online Purchase

Learn More

Business name

Rococity

Date Reported

May 2, 2024

Scam ID

838598


Similar to your experience?

If you find a scam ID that matches your experience, tell us what happened and share the information you have.

Media or law enforcement?

Wish to dispute this scam report?