Description

On 4/13/2024, I ordered a new blue dress with Presley. The website indicated a standard delivery timeframe of 5 - 7 days. However, despite the promised delivery window, I am still waiting to receive the product or any communication regarding its status. I attempted to contact Presley customer service multiple times via email but got automated replies from a different app used to autogenerate emails. No phone number is listed on their website or social media - but it is required to operate a business. There has yet to be an acknowledgment of my order, let alone any indication of when I might expect to receive the product. This lack of responsiveness and failure to fulfill their obligation is deeply concerning. Not only have I been left without the product I ordered, but I am also now facing additional expenses because I cannot cancel and get my money back. I urge the Better Business Bureau to investigate this matter promptly and take appropriate action to ensure that other consumers do not fall victim to similar deceptive practices. They also present fake customer ratings on their social media pages when no single review supports the ratings. They also auto-enroll people who purchase anything from their website into a program that charges them $10-15 monthly. It is essential to hold Presley accountable for failing to deliver on its promises and protect consumers from potential financial losses and disappointment.