Description

I purchased tickets from Fares Journey website. I placed the purchase last night 04/25/24 of $387.74. I bought the tickets for my uncle as he needs assistance to purchase online because he cannot navigate his phone. Around 2am, they were blowing up my phone saying they made a mistake, and the ticket is actually $450.00. Because it was 2 in the morning; I decided to call back today 04/26/24. They transferred my call about 4 times until finally speaking to someone. The person I spoke to was Shawn Harris. He stated that there no longer were tickets available in economy only main cabin and that is what is causing the change in price. At first, he stated it was going to be $419.84. After some back and forth he said the price difference will only now be $405.84 and that he made it happen by including a "senior discount" which my uncle is not even a senior so that made no sese and that he included an extra bag and the ability to select seats due to the inconvenience. When he sent me the new invoice, he was very pushy for me to just click acknowledge without letting me look through it. I noticed that in the breakdown was the charge of the "ticket" of $370.29 and a separate charge under "my flight support" but at the bottom they had it under taxes and fees which again made no sense. When I questioned him about it, he said he would correct it and sent a new invoice with the full amount under the category for the "ticket". He confirmed that all the money was to the airline. I accepted and he then provided me my confirmation number for me to check the flight on the airline's website. The Airline is VIVA aerobus. When I went to enter the confirmation on the airline's website, I saw that the ticket was still economy, and no seat selection or extra bag added. They also have someone else's email under the contact information. My bank account was also showing the 2 separate charges and not what is on my invoice.