Description

I placed an order with the company on 01/15/2024. Since then I was then told by this company that it takes 6-9 weeks for shipping. However, on the company website it states 5-8 days for standard shipping. I contacted the companies "fulfillment company" for oder tracking; to which their reply to me was, "Sorry you have experienced a delay in your order shipment however we are often out of inventory on Genetix products. Just to be clear, we are not Genetix. We are a fulfillment company that completes the shipping process for our clients, when we have the inventory to do so. Tara did bring inventory to our warehouse yesterday, but this was the first inventory dropoff since December of 2023. When we typically receive additional inventory from Genetix, there is a backlog of orders going back to April of 2023 that we attempt to catchup on as much as possible with the limited inventory we receive. Again, to be as clear as we can possibly be, we are not Genetix. We only handle the fulfillment of orders when they provide enough inventory for us to do so. The limited inventory Tara brought has already been fulfilled for orders ahead of yours in the queue. When Tara brings more inventory at a later date that she determines, we may have enough to send your order." I have sent several emails, messages on their Instagram company account, have sent comments for a refund to no avail.