Description

On January 29, 2024, I sought a quote for two airline tickets for my daughter and myself on the Travoport website. Each ticket was priced at $1,344.68, totaling $2,689.36, for flights with American Airlines. Before proceeding with the purchase, I contacted a Travoport agent to inquire about any flight restrictions. The agent informed me that they could not provide details until after the purchase, promising that another agent would follow up the next day and there would not be any changes until booked. Upon their call the following day, additional restrictions were revealed which were not initially disclosed. Furthermore, they refused to allow me to book the selected flights, citing them as exceptionally priced premium economy seats. Travoport then attempted to upsell me a more expensive ticket on a different airline, departing on a different day. Dissatisfied with these terms, I requested a refund, which Travoport declined despite the purchase not being finalized until a ticket was issued, as stated in their confirmation. They offered to upgrade me for an additional $900, an offer I rejected. Despite this, they confirmed a pricier flight, and over the next two days, repeatedly contacted me with progressively reduced offers, still exceeding the original price by over $300, with inconvenient travel dates, baggage and other restrictions on a different airline. The merchant employed unethical tactics to secure the flight reservation purchase. On February 2nd, I contacted Citibank Credit Card to initiate a dispute. Despite presenting compelling evidence of misconduct, Citibank's investigation sided with the merchant, instructing me to settle the disputed amount. They advised resolving the matter directly with the merchant, who falsely claimed to have retracted the charges. Nevertheless, the charges persist on my credit card statement. Both the merchant and Citibank overlooked undeniable proof of wrongdoing. It appears that many others could similarly be affected by this situation, prompting me to consider pursuing legal action.