Description

I called the name on the letter that I received, which was "James Miller, Program Director". I spoke with two different representatives, and asked to speak with James Miller directly. The first representative asked me for the customer ID that appeared on the letter that they sent me. I gave them this customer ID, and then asked to speak with James Miller directly. I was disconnected after holding for a few minutes. With the second representative, I asked to speak with James Miller again. The second representative asked me what it was that I wanted to ask James Miller, and I told her that the language in the letter seemed misleading. It mentioned a fictitious home warranty that I had secured with my bank. Somehow they knew my name, home address and the bank that we were using for our home. The letter went on to say that if I didn't take action immediately then this fictitious home warranty would expire.