Description

Tech Collective enables business transformation for enterprises globally and technology solutions & consulting service. Tech Collective helps bridging the critical gaps with high quality and affordable technology solutions. As an organization, we specialize in providing timely and cost-effective IT resources, expertise, and talent to our customers. Successful candidates for this position will have a proven track record in delivering helpdesk services, possess a solid knowledge of industry best practices, demonstrate excellent communication skills, and thrive in a collaborative, fast-paced environment. This is an excellent position for remote work, allowing you to work from the comfort of your own home. Company website: www.tchcollective.com There you can find our office location. EM?L?YM?NT: FULL TIME/P?RT TIM?: 1.Salary: 26$/hour 2.Shift timings FT:40 hours/w??k ?r PT:20 hours/w??k. 3.Immediate Start Date. 4.Payment will be made to your bank account weekly. 5.Working hours: 09:00 AM – 05:00 PM, Monday-Friday. · If you choose Part-Time, starting hours are flexible. You should work 20 hours per week at any time between 09:00 AM – 05:00 PM. · We provide corporate email address & VoIP landline for incoming and outgoing calls from customers. Probation P?ri?d: 7 business days During probation period, you will get a salary as: 26$/hour "Full-Time 40 hours, Part-Time 20 hours") Upon successful completion of the probation period, we can proceed with a long-term contract if you agree. We expect you to be responsible and complete tasks within the specified deadlines. You will receive salary every Friday at 6 PM through direct deposit/ACH. Requirements: 1 Ability to interface with clients effectively. 2.Ability to work effectively and efficiently in a fast-paced sales environment with multiple priorities. 3.Well-developed organizational, time management and prioritization skills. 4.Solid computer skills and an aptitude for learning new software. 5.Managing filing systems and contact databases. 6.Willingness to provide support when needed. 7.Self-motivated and capable of working independently. 8.Fluent in oral and written English. 9.Demonstrated experience in customer service and support. 10.Ability to build rapport with customers. Duties: 1.Manage incoming phone call inquiries. 2.Manage quality and successful delivery of a large number of simultaneous projects. 3.Create and mail correspondence to claimants, clients, and service providers. 4.Respond to Customer Service Emails & DM's on a daily basis. 5.Ensure timely execution of all client requests and instructions. 6.Preparation of weekly and monthly, reports using Excel and Word. 7.Assist with other support functions as required. 8.Generate sales orders and customer invoices, posting sales and credits to accounting system. 9.Input orders from the Sales Team into company web-based system for processing and delivery. 10.Manage reviews on websites. Benefits: 1.Work from home position. 2.Extended health care. 3.Vision care. 4.Flexible working hours. 5.Dental care. 6.Life insurance. 7.Company events & social hours. 8.30 days paid vacation & time off. 9.Disability insurance. WE PROVIDE FULL TRAINING TO HELP MAXIMIZE YOUR POTENTIAL. Interview: Once you successfully complete the probation period, we will arrange an interview either at our office or through a video conference on Zoom. I will be your supervisor, so please feel free to reach out to me for any queries or guidance. I would love to share more information about this position and discuss how we can achieve great things together. If you're interested, please let me know. I look forward to hearing from you soon. Thank you!