Description

Bought a dress from Hey Shelly and it was not the dress, it was a mimic with very cheap material and it costed $78. The customer service tried to scam me by not giving me a full refund unless I internationally shipped the product back to their warehouse in China. They said they would have to receive it in order to issue a full refund or I could take an option on only receiving less than half a refund and a coupon voucher for their online store. I said no and I would like to return the item for a full refund and they asked me to destroy the product and take a picture of it in order to refund me. They kept changing the refund policy around and started to talk rude and call me names like “stubborn”. They were not professional and continued to refuse to send me a correct return address. The return address was for a warehouse in China and the address was not correctly formatted. Because of that, I would have been tricked into sending the product back to end up getting lost and not receive a full refund. I managed to be able to have the person to give me a full refund and I ended up having to mail the item to whatever the return address was on the package. This business needs to be investigated! They have scammed numerous innocent people shopping online. Their Instagram @heyshelly_official have comments on their posts of other people warning others to not buy from them.