Description

We purchased furniture from Macys in Roseville, California, along with their WorryNoMore warranty protection. We were told that we would be able to request a refund once the warranty expired as long as we had not used the warranty during the time it was valid. We did not use the warranty and requested a refund. Instead of a check, we received a voucher for $299 to purchase furniture from Macys. We have 90 days to redeem it. Although we were expecting a refund via check, we went online to Macys.com to redeem the voucher. The voucher says there are certain limitations, but nothing like what we encountered online. Once we found the furniture we wanted to purchase with the voucher, there was no way to redeem it at checkout. We decided to use the online chat feature. The representative said they would be able to check out for us and use the voucher; however, Macys would charge us the full amount and then refund us the money at a later date. So the voucher wasn't really money. It was a way to buy furniture at full price and then be refunded for the voucher's value at a later date. Not only that, according to the representative, the purchase of furniture is limited to only items that offered "Scheduled Delivery" as a method. This significantly decreased the amount of choices we had in order to spend the voucher. None of these things were told to us when we purchased the warranty. We were told that we would receive a refund at the beginning of the whole process. The refund via voucher was never disclosed to us, nor was the fact that we would still have to purchase the furniture ourselves and then receive a refund at a later date.