Description

Website performs a VIN search and offers a detailed public record report for $1. The website offers the option of a subscription service as an alternative to the $1 per report, but I saw no mention that I was making a commitment to subscribe by paying $1. I provided an email address to receive a confirmation but did not set up and account or password. I received a confirmation email that made no mention of a subscription service. Three days later, a charge of $28.95 appeared on my credit card, which the bank (Chase) flagged and reversed. In less than an hour, the vendor attempted a new charge of $9.95. Chase gave me a contact number for the vendor (different from the one provided in the email), and I called it. The operatior's first words were "DO YOU WANT TO CANCEL YOUR SUBSCRIPTION?" I asked for an explanation. She told me that my $1 was not a payment for a single VIN report but a DOWN PAYMENT ON THE SUBSCRIPTION SERVICE. The operator agreed to reverse the $9.95 charge. It remains to be seen if that will happen in the promised 3-5 days.