Description

We have a Credit Karma checking and save account. The scammer sent a text that looked very legit from Credit Karma and it said someone is attempting to login to your account. We clicked the link because it came from the same number that Credit Karma texts us from. It took us to the Credit Karma website and had us enter a code. We received a text back that said “Thank You”, We went to the app to change our information due to the mentioned security breach, and noticed that all of our information had been changed (phone number and email). We contacted Credit Karma as soon as it happened and they said they locked the account so no one can use it until it is investigated. I asked them if they could take any money and they assured me they couldn’t and that it was impossible. The next day we seen a notification that someone had transferred $1000.00 from our actual bank account that is linked to Credit Karma. To say we were surprised is an understatement. We called Credit Karma back and they said that they are aware of the transfer and that they will not be able to get any money out of the account and not to worry because the account is locked. We made numerous attempts to send the money back to the linked bank account and the Credit Karma system would not allow us to do so. We were upset that we couldn’t, but also relieved that the system wasn’t allowing us to transfer money out of the account. A few hours later and we had numerous notifications start popping up that money was being transferred to someones Cash App in increments of $87.00 each and one that was $44.00 equalling out to $1001.00 total. We called Credit Karma while it was happening and they told us that they couldn’t do anything about it besides escalating it to a higher department. I told them that I was flabbergasted by this situation and that I have never heard of a banking company that can not do anything when you are getting scammed in real time. I would understand if they had already taken the money, but not having the ability to cancel a transfer and lock an account is mind boggling. Credit Karma should not be allowed to operate in the US if this is how they manage other peoples money. Please understand that we are not the type of people that falls for scams easily. We are extremely cautious and paranoid about everything. We have scammers contact us all of the time and we never fall for it. This was the most detailed scam I have ever seen. I am almost positive that this was an inside job. I still can’t understand how they managed to get our email, because we never provided anyone with any personal information whatsoever. How easy it was for them to pull this off makes me question banks in general. Then, to be forced to sit there and watch all of your money get taken in real time and the bank can’t and wont do anything about it has completely changed my mind about banking.